Product description
Product code: 11461442
Brand: Sancia
Type: Clothing
Category: Dresses
In order to process a refund / exchange, please ensure the following:
• The goods are not sale items or reduced priced items• The goods have not used a discount or coupon code (Welcome code not included) • The goods were purchased in the last 5 days• The goods are still have all original swing tags• The goods were not worn, used, tampered with or damaged• The original packaging is in perfect condition and the pink gift box is not damaged.• Please note, you will be required to cover the cost to ship the items back to our warehouse in order to receive your refund (minus the original cost of shipping if you paid for shipping). Please kindly send with tracking to ensure the parcel arrives safely.Return Instructions: If you would like to proceed with your return / exchange, simply follow the step-by-step instructions below (kindly contact us within 5 days of receiving your parcel.)• If you have a registered account with us, please login to ‘My Account’ and click the 'Return / Exchange' button to download the authorisation form.• If you have not registered, please go to the ‘My Account’ section and enter your e-mail address to create an account.• Next, you will receive a confirmation e-mail with full details of your request.• Once logged in, please click the 'Return / Exchange' button to download the ‘Return Authorisation Form’ and fill out returning via email: [email protected]• For return/exchange, you can also download the form herePlease reach out to our customer care team regarding any questions on our refund / exchange process at [email protected] we want you to love your SANCIA experience with us.
Delivery and returns
Delivery and collection options
- Standard Delivery
- Free
- UK delivery within 2 to 5 days, 8am - 8pm, Monday to Saturday. Free on orders over $70, otherwise $4.50.
- Click & Collect
- Free
- Free on orders over $40, $2.95 if you spend less. Choose a collection day at checkout, next day available at some locations. Available at Waitrose, selected John Lewis shops, Shell stations and Booths stores.
- Local Collection Network
- Free
- Free on orders over $40, $2.95 if you spend less. Collect your delivery from thousands of local convenience shops. Your next available collection day will show at checkout.
- Evening Delivery within London M25
- $9.95
- Order before 10am to get same day evening delivery within London M25. Available 7 days a week, delivery between 6 – 11pm on a day of your choice. We’ll text you a 1-hour delivery window on the day. Delivered by 100% electric vehicles.
- Next or Named Day Delivery
- $7.95
- Delivery on the day of your choice, 8am - 8pm, 7 days a week. You'll receive a text on the morning of delivery with a 1-hour delivery window.
- Morning Delivery
- $10.95
- Delivery on the day of your choice, by 11.30am available 7 days a week.
Returns and refunds
You can return or exchange an unwanted item within 30 days of receiving it.
Please allow up to 14 days from sending the item to receive your refund.
How to return your item
Small items
Return a small item you bought online for free to a John Lewis or Waitrose shop, or one of our return locations. You can also arrange a collection using Evri or Royal Mail.
Large items - items delivered by two people, such as appliances and furniture
We'll collect large items from you. Collections are free if your item is damaged or faulty. If not, we charge a collection fee. To arrange a collection, please contact us.
Our extended Christmas returns policy
We've extended our usual limit for returns just for the festive season. Any gift bought between 1st October 2025 and 24th December 2025 can be returned up until 23rd January 2026, if it's unwanted or unsuitable.